Legal
Privacy Policy
Last updated: August 6, 2026
Our commitment to privacy
Vela Works Canada ("Vela," "we," or "us") respects your privacy and is committed to protecting your personal data in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec's Law 25, and other provincial privacy regulations.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, request our services, or otherwise interact with Vela.
Information we collect
Information you provide directly
When you contact us, request a quote, or engage our services, we collect information you voluntarily provide, such as:
- • Name and contact information (email, phone, address)
- • Business information (company name, industry, revenue)
- • Financial and operational data (for reporting services)
- • Communication content (emails, messages, meeting notes)
Information collected automatically
When you visit our website, we automatically collect certain information through analytics and logging:
- • Browser type, device type, and operating system
- • IP address (used for analytics only, not tracking)
- • Pages visited, time spent on pages, and referring URLs
- • Click patterns and interaction data
How we use your information
We use the information we collect for these purposes:
- • Providing and delivering the services you request
- • Responding to inquiries and communicating with you
- • Creating and maintaining client accounts and files
- • Improving our website and services through analytics
- • Complying with legal and regulatory obligations (including CRA requirements)
- • Sending service updates and important notices
- • Detecting and preventing fraud or security issues
Data retention
We retain your personal information for as long as necessary to:
- • Fulfill the purposes for which it was collected
- • Comply with legal and tax obligations (minimum 6 years for financial records)
- • Resolve disputes or enforce agreements
After this period, we securely delete or anonymize your information, unless we're required to retain it longer by law.
Third-party sharing
We do not sell or rent your personal information. We only share your data with third parties in these limited circumstances:
- • Service providers: Trusted vendors who assist us in delivering services (hosting, email, analytics) under strict confidentiality agreements
- • Legal compliance: When required by law, court order, or government request
- • Your consent: When you explicitly authorize us to share your information
Analytics and cookies
We use Vercel Analytics to understand how visitors use our website. This helps us improve performance and user experience. Vercel collects data about page views and user interactions but does not track individual users across the web.
For detailed information about our cookie practices and tracking, see our Cookie Policy.
Quebec Law 25 and data security
Vela is aware of Quebec's Law 25 (modernization of Quebec privacy law) and complies with its requirements for consent, data minimization, and privacy by design. We implement appropriate safeguards to protect your personal information:
- • Encryption of data in transit and at rest
- • Restricted access to client data (only authorized personnel)
- • Regular security audits and updates
- • Secure deletion of data when no longer needed
Your privacy rights
Under Canadian privacy laws and Quebec Law 25, you have the right to:
- • Access your personal information held by Vela
- • Request correction of inaccurate information
- • Request deletion of your information (subject to legal obligations)
- • Withdraw consent for data collection and use
- • File a complaint with the appropriate privacy authority
To exercise these rights, contact us at andrew@velaworks.ca.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by updating the "Last updated" date above and, if required, by sending you a notice via email.
Contact us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Vela Works Canada