Terms of Service

Agreement and acceptance

These Terms of Service ("Terms") govern your use of Vela Works Canada's ("Vela") website and services. By accessing our website, requesting a quote, or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, do not use our services.

Scope of services

Vela provides a range of business services including:

• • Financial reporting and bookkeeping support
• • SEO and digital marketing services
• • Website design and development
• • Consulting and strategy services

The specific scope of services will be outlined in your individual service agreement or quote. These Terms apply to all services unless a separate written agreement specifies otherwise.

What Vela is not

Vela is not an accounting firm or professional services firm. While Vela's reporting services include financial analysis and data organization, these reports are prepared for internal management use and are not intended as formal financial statements, tax filings, or audit materials.

All Vela deliverables are reviewed by a person before delivery, but do not constitute professional accounting, legal, tax, or investment advice. For matters requiring formal professional services, certified accountants, lawyers, or other licensed professionals should be consulted.

Your responsibilities

As a Vela client, you agree to:

• • Provide accurate, complete, and timely information and documentation
• • Maintain ownership and control of your business data
• • Comply with all applicable laws and regulations in your jurisdiction
• • Review all deliverables carefully for accuracy
• • Report any errors or discrepancies promptly
• • Consult with appropriate professionals (accountants, lawyers) for specialized advice

Vela's responsibilities

Vela commits to:

• • Deliver services in a professional and timely manner
• • Review all deliverables by a person before delivery
• • Maintain confidentiality of client information
• • Use commercially reasonable security practices to protect data
• • Communicate clearly about service scope and timelines
• • Respond to client inquiries in a reasonable timeframe

AI-assisted work with human review

Vela uses AI-assisted tools internally to draft and organize work efficiently. However, no deliverable is released without being reviewed and approved by a person. This means:

• • All reports, analyses, and recommendations are human-reviewed
• • AI-generated content is fact-checked and edited before delivery
• • The person reviewing takes responsibility for the accuracy and appropriateness of deliverables

If you prefer services not to use AI-assisted tools, please discuss this with Vela before engaging.

Payment and billing

Payment terms, rates, and billing procedures will be specified in your individual service agreement or invoice. Unless otherwise agreed:

• • Invoices are due within 30 days of receipt
• • Late payments may incur interest charges
• • All quotes are valid for 30 days unless otherwise stated
• • Additional work beyond the agreed scope may be billed separately

Limitation of liability

To the maximum extent permitted by law:

• • Vela is not liable for indirect, incidental, consequential, or punitive damages
• • Vela's total liability for any claim does not exceed the fees paid for the service in question
• • Vela is not responsible for errors in data provided by the client
• • Vela is not liable for delays caused by factors beyond our control

This limitation does not apply to damages arising from Vela's gross negligence, willful misconduct, or breach of confidentiality obligations.

Confidentiality

Vela treats all client information as confidential. We will not disclose your business information, data, or strategies to third parties except:

• • To trusted service providers under confidentiality agreements
• • When required by law or court order
• • With your explicit written consent

Intellectual property

Client data and business information remain your property. Deliverables created for you (reports, websites, strategies) are yours to use. Vela retains ownership of general methodologies, tools, templates, and processes used across multiple clients.

Termination

Either party may terminate services by providing written notice as specified in the service agreement. Upon termination:

• • Vela will return all client data and deliverables
• • Client remains responsible for payment of services rendered
• • Confidentiality obligations continue after termination

Governing law and jurisdiction

These Terms are governed by the laws of Canada and the province where Vela is incorporated, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of Canadian courts for any legal proceedings.

Changes to these terms

Vela may update these Terms from time to time. Material changes will be communicated to you via email or notice on our website. Continued use of our services constitutes acceptance of updated Terms.

Contact us

Questions about these Terms? Contact us at: